At PrakritiHerb, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted for products purchased through our WooCommerce store. By placing an order on our website, you agree to the terms outlined in this policy.

Due to the nature of herbal, wellness, and consumable products, returns are accepted only if the product is received in a damaged, defective, or incorrect condition. Customers must report such issues within a reasonable time after delivery. Products that have been opened, used, tampered with, or altered are not eligible for return or refund for hygiene and safety reasons.

If an item is received damaged during transit or if an incorrect product is delivered, PrakritiHerb may, after verification, offer a replacement or refund at its sole discretion. Proof such as images or videos of the product and packaging may be required to assess the issue. If the claim is approved, the replacement product will be shipped or the refund will be processed accordingly.

Refunds, when approved, will be issued using the original payment method used during checkout. The time required for the refund to reflect in your account may vary depending on your bank, payment gateway, or financial institution. Shipping charges, if any, are generally non-refundable unless the return is due to an error on the part of PrakritiHerb.

Orders once placed cannot be cancelled after they have been processed or shipped. In cases where cancellation is requested before dispatch, PrakritiHerb reserves the right to approve or deny the request based on order status. If a cancellation is approved, any applicable refund will be processed as per the refund timeline.

PrakritiHerb reserves the right to refuse returns or refunds if the product does not meet the conditions outlined in this policy, if the request is made outside the acceptable time frame, or if there is evidence of misuse, mishandling, or false claims.

This Return and Refund Policy forms an integral part of the website’s Terms and Conditions and may be updated or modified at any time without prior notice. Any changes will be effective immediately upon being published on this page. Continued use of the website after changes indicates acceptance of the updated policy.